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FAQ

How do I choose the right collar size?

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Our collar sizes refer to the length from the buckle to the middle adjustment hole. Therefore, your dog's neck size should correspond as closely to the given collar length as possible. There will be then be room to adjust smaller or larger with four other adjustment holes.

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E.g. If your dog measures 40cm around the neck - the 40cm collar will fit perfectly. If your dog measures 25cm around the neck, then the 25cm collar will fit perfectly.

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To measure your dog's neck length, either use a fabric tape measure, or use a piece of string, then compare to a ruler.

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If you measure the length of your dog's previous collar, measure to the adjustment hole that you've been using, rather than to the very end of the collar. 

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will you do an exchange if i order the wrong size?

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Absolutely! As long as the tags are still on the collar and it is clean. Let us know you've got the wrong size, then just mail it back to us. We will ship the new collar to you for no extra charge.

When will i receive my order?

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Your order will be shipped the following working day. Delivery is normally 2-5 days once shipped. We use NZ Courier Post, track & traced.

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Shipping costs $4.50. Free shipping for orders over $99.

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Are the collars real leather?

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Yes, our collars are all either Italian or American genuine leather. The collars also feature a selection of luxurious Swarovski crystals, turquoise & sturdy nickel silver plated ornaments.

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where are the collars made?

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The collars are handcrafted by a dedicated team of fine leather craftsmen in Los Angeles, USA.

 

With a combined 150 years of experience, they use vintage equipment from the 1920's & 30's along with time tested techniques which are used in combination with today's most innovative methods to produce a line of leather products unsurpassed in quality reminiscent of days gone by.

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